In the service industry, success usually pertains to process fluidity and customer satisfaction. The importance of knowing your customers is crucial, as you can start to develop an idea of the needs your consumer base values. Everything from talent management to service delivery, these all play a part in success within the service industry. Twolego looks at service businesses with focus on aligning value directly with operational performance. Integrating processes that optimize the methods and procedures that make your business run day to day. The main benefits of digital transformation within a service business include excellence in the execution of operations processes, real time data access, leveraging that data to gain a competitive advantage and accelerating problem solving. Service businesses aren’t viable with slow processes and halting issues; at Twolego we strive to make the processes continually run even during a crisis and have them be as efficient as possible.