- Business Process Management
- ERP Solutions
- Enterprise Assest Management
- Supply Chain Management
- CRM Management
- Digital Transformation
- Point Of Sale Systems
- Cloud Services
- Financial Solutions
- Business Intelligence and Machine Learning
- Mobility and Security
- Human Resource Management
- SAP S/4HANA
- SAP Analytics
- SAP Success Factors
- SAP Business One
Phone:
416 832 4961
Email:
info@twolego.com
CRM MANAGEMENT
Digitally and competitively, consumers are being chased across all platforms and multiple channels. The importance of gaining long term loyalty and personalized consumer relationships is of the utmost. Twolego deep dives into a large sector of applications that when integrated into your business, can help achieve true long-term customer satisfaction.
Customer Relationship Management (CRM) is responsible for overseeing relationships and interactions with current and potential consumers. As stated, it’s to help define a long-term relationship with a customer, in-turn growing the business. CRM systems help streamline processes, stay connected and personalize relationships with customers. These systems usually deal with aspects such as contact management and sales management among others. However. Twolego considers the importance of CRM tools that help span the entire customer lifecycle, dealing with areas such as marketing, e-commerce and customer service to name a few. Focusing on the entire customer lifecycle can really help define a loyal customer, and helps hone in on your business’ relationships with individuals.
CRM continues to grow into the largest enterprise application software category, as many organizations and businesses understand the importance of managing customer relationships. Having the right systems in place can help lead to improvements in many different regarded areas. Getting a true overlook of your customer’s buying journey is one of them, which can let you see where the process seems to be the most effective with data overtime. It can deal with a variety of levels during the customer buying journey, from status orders all the way to customer service issues. These insights can help better the business’ CRM capabilities thoroughly with consistent alterations and evolutions. This new generation of CRM systems can really help propel your business in the stratosphere with the growing automation and applications that are being implemented.
BUSINESS VALUE OF CRM
- Sales
Improves lead conversion, size of business deals and overall win rate
- Marketing
Vast incline in lead conversion, quality of leads and campaign effectiveness
- Customer Service
Great improvements with customer retention and customer satisfaction, also faster times in resolving cases or issues
- Digital Commerce
Lowering customer attrition and time to implement new strategies, while simultaneously increasing online revenue
- Data
Organization among content management, consumer journey insights and managing sales
At Twolego we look to strengthen customer loyalty and make the experience memorable through effective CRM systems, improving the business on all fronts for positive reinforcements in all CRM systems we choose uniquely to match your business’ needs.